Last updated: 2018-05024
We understand how important personal information is and we take your privacy seriously.
‘Personal information’, or ‘personal data’, means any information relating to you, or which identifies you. This can include items such as your name, address, phone number, identification numbers (such as an account number or your government identification number), location data or online identifiers. Personal information can be held electronically or in certain paper records.
Who we are
Christie Digital Systems Canada Inc. (“[Christie]”, “we”, “us” or “our”) with an address at at 809 Wellington Street North, Kitchener, Ontario N2G 4Y7 Canada, is part of the Christie Digital Group of companies, whose ultimate parent company is Ushio, Inc. For the purposes of the EU General Data Protection Regulation (the “GDPR”), the German branch of Christie Digital Systems Canada Inc. is the data controller, located at Richard Byrd Strasse 19, 50829 Cologne, Germany. This means we are responsible for deciding how we use the personal information we hold.
What information do we collect?
We may collect and process the following personal information about you:
Information you provide to us:
- when you register on our Sites,
- subscribe to our newsletter,
- respond to a survey,
- fill out an online form,
- download software drivers or applications,
- when you report any problem or complaint with our Sites, products and services, or
- when you correspond with us by phone, email or otherwise.
This personal information may include contact information such as your name, e-mail address, mailing address or phone number as well as any interests or opinions that you share with us. You may, however, visit our Sites anonymously.
Information we collect about you:
Our web servers may collect technical information including the IP address of visitors to our Sites, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
We also collect information on what you view, click on and access in and through our marketing emails and text messages. This may include the geographic location of the device you have used.
We may collect voice recordings of your communications with us for quality control, training, security and regulatory purposes, but may also capture your location, i.e. use of home landline number.
If you contact us via social media, we may collect details from your social media account.
If you download and use one of our software services or applications and choose to participate in our user experience improvement program, we may collect information that relates to Christie products and services, such as product usage and diagnostic information (without identifying you personally).
What do we use your information for?
In some cases, we will process your personal information on the basis of your informed consent which you can withdraw at any time, or to pursue our legitimate interests except where such interests are overridden by your rights and interests. We may also process your personal information where we are required by law to do so.
We will process personal information for the following purposes:
- to personalize your experience (your personal information helps us to better respond to your individual needs),
- to improve our Sites and our products and services (we continually strive to improve our Sites and offerings based on the information and feedback we receive from you, your online behaviour and your participation in our user experience improvement program,
- to improve customer service (your information helps us to more effectively respond to your sales inquiries, customer service requests and support needs),
- to administer a contest, promotion, survey or other Site feature,
- to send periodic emails, where you have given your consent, and
- to transfer your personal information as part of a merger or sale of our business.
The email address you provide in connection with any website inquiry, will only be used to send you information and updates pertaining to your inquiry. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer, if your browser settings permit. Cookies contain information that is transferred to your computer's hard drive.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and agree to strict contractual protections, where required.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safely. However, non-personally identifiable visitor information may be provided to other parties for marketing advertising, or other uses.
How long we store your personal information
We will store your personal information, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the personal information is processed. We may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your personal information quickly upon request.
“Do not track” signals
We do not respond to web browser “do not track” signals. As such, your navigation of our Site may be tracked as part of the gathering of quantitative user information described above. If you arrive at our Site by way of a link from a third party site that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our Site.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Californian Rights
For residents of California only. Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent, other than to direct any sales inquiries to our authorized dealers and integrators who may respond to such inquiries on our behalf.
Your European Rights
For residents of the European Union only. You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right by contacting us as described below.
Under European data protection law, in certain circumstances, you have the right to:
- request access to your personal information,
- request correction of your personal information,
- request erasure of your personal information,
- object to processing of your personal information,
- request restriction of processing your personal information,
- request transfer of your personal information, and
- withdraw your consent.
You can exercise any of these rights by contacting us as described below.
Where we store your personal information
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect or accept any information from individuals that we know to be under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our Sites.